What payment methods do you accept?

We accept PayPal and Credit cards/Debit Cards.

How can we enjoy a free shipping policy?
1. Sitewide Free Standard Shipping in the United States. (In addition to the military area Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.) (Due to COVID-19, the cost of mailing to certain countries needs to be recalculated by contacting us(support@tacticalpow.com))
2. Expedited Shipping Fees: $15 determined by you.
3. Delivery Time=Processing Time+Shipping Time

How soon will I receive my package after my order is placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on the product category and volume. Usually, it is around 1 to 2 business days to process.
2. Shipping Method: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. Standard Shipping normally takes 7-10 business days; Expedited Shipping within 4-6 business days.
Processing time: 1-2 Business Days.
Shipping time: 7-10 Business Days.

How long does it take for an order to arrive since we are not around the U.S.?

This depends on the product ordered. Most items will arrive in about 7-11 business days. If you're still not sure, just email us(support@tacticalpow.com). We're happy to help.

Why have I not received any order confirmation details?
In most cases, this is because our customers accidentally entered the wrong email information. Throughout the process, we will send 2-3 emails, including order confirmations, fulfillment notifications, and shipping notifications.
If you think the email you entered may be wrong, please contact us (support@tacticalpow.com) and we will fix it for you.

When Will My Order Be Processed?
We want to make sure that you receive your items as soon as possible. Please make sure you choose the correct size and color when ordering, because we cannot modify your order. Once an order enters the system, it cannot be modified or canceled. Orders before 17:00 can be packaged and shipped on the same day. After 17:00, they need to be mailed the next day.

What should I do if the delivery is delayed/What if my package is lost

Our parcels are delivered by large logistics companies, which can track the logistics status in real-time(CLICK HERE), but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:

How to cancel an order?
We can only cancel an order within the first 12 hours after placing the order. After that, the order is likely to have been processed and ready to be shipped or shipped. Once this takes effect, it is out of our control. We apologize for any inconvenience this may cause, but we are proud of our timely service, which includes placing orders as soon as possible.

What is your return policy?
If there is a problem with your order (defective product, wrong order, damaged order, etc.), please contact us within 30 days of receiving your order. We will be happy to assist you in reviewing the case. If approved, we replacement will be sent. Please do not return anything before we review the case, our customer service team will review the request and send further instructions. Our store reserves the right to refuse any return request. (For More)

If you have any trouble with your order/tracking/policy, please feel free to contact us and attach your order number(if you have one).

We will get back to you within 24hrs to help you resolve the issue or track your order.

Business Address: 735 Waller Rd, Cedar Grove, TN 38321

Contact Number: +1(803) 881-2219

Email Addresssupport@tacticalpow.com