FAQ

1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. What payment methods do you accept?
We accept PayPal and Credit cards/Debit Cards.

3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".

6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.


7. How much is shipping?
Tacticalpow.com offers Standard Free Shipping and Free Taxes, and if you want to use expedited shipping, it will cost $15, which will be up to the customers.

8. How long does the shipping will take?
We work with well-known delivery companies such as UPS, DHL, USPS, Canada Post, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address.

9. I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.

10. Why does my refund take so long to be returned to me?
We do not receive your funds immediately. While a credit card may be cleared and the purchase goes through, it can actually take several hours to several days for your card to be cleared and for the funds to go through. Likewise, when a refund is issued we merely send the request to your financial institution. How long it takes for your bank to reinstate the funds back into your account depends on your bank specifically, as well as their business hours.

11. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

12. How long is your warranty good for?
Any parcels that arrive at you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you a replacement package immediately. If a product does not arrive at your location within 6 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.

13. Do you have a 30-day guarantee?

Yes, we offer a 30-day guarantee and we will try our best to let every customer be 100% satisfied.

14. How do I contact you?
If you have any questions that are not on this FAQ page, please email us at support@tacticalpow.com and we will promptly get back to you.

15. How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

16. What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 30 days of receiving your order and we’ll be happy to assist you in reviewing the case if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.

Customers will only be charged once for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of a product.

If you have any trouble with your order/tracking/policy, please feel free to contact us and attach your order number(if you have one).

We will get back to you within 24hrs to help you resolve the issue or track your order.

Company Number: (803)881-2219

Email Address: support@tacticalpow.com

Company Address: 735 Waller Rd, Cedar Grove, TN 38321